WestIT Mate practical guide

Before you ask for tech help.

These quick checks can solve simple issues and give a technician the right information faster. Skip anything you are not comfortable doing.

Write down what happened

What were you trying to do? What changed before the problem started? Copy the exact error message or take a photo. Note which devices are affected.

Try the safe basics

Save your work and restart the device. Check power, cables and Wi-Fi connection. Install trusted pending updates. Test once more and note the result.

Protect your information

Back up important files if the device still works. Close unrelated private documents and apps. Never email passwords or verification codes. Keep the source copy during a file transfer.

If you suspect a scam

Stop replying and do not click more links. Do not give remote access or share a code. Contact the organisation through its official app or website. If money or banking is involved, call your bank promptly.

For Wi-Fi problems

Check whether every device is affected. Test close to the router. Restart the modem/router once. Note any warning lights or ISP outage message.

Have these details ready

Device brand and model. Windows, macOS, iPhone or Android version if known. Your suburb and preferred support method. A time you are available to respond.

WestIT Mate mascot considering the next troubleshooting step

Still need help?

Send WestIT Mate the issue, a photo or screenshot, your suburb and whether you prefer remote or onsite support.

WhatsApp WestIT Mate