This privacy notice explains how WestIT Mate handles personal information when you visit our website, make an enquiry or use our services.

Information we collect

We may collect your name, contact details, suburb, preferred contact time, service request, appointment details and messages you send us. During support work, we may also see device, account or technical information needed to provide the service.

How we use it

We use information to respond to enquiries, assess and deliver services, organise appointments, maintain service records, issue quotes or invoices, improve our operations, meet legal obligations and protect our systems and customers.

Remote access and sensitive information

We request permission before starting a remote session. Please close private documents and applications that are not relevant to the job. We do not ask customers to disclose passwords by email or website form. Where possible, you should enter passwords and verification codes yourself.

Who may receive information

We may use trusted providers for website hosting, security checks, email, communications, accounting and business systems. We only share what is reasonably required. We may also disclose information where required by law or to address a serious security or safety concern.

Website data and cookies

Our website may process technical information such as IP address, browser type, request time and security signals. Essential storage may remember your theme preference or protect forms. We will update our cookie notice before adding non-essential advertising or analytics cookies.

Storage and security

We use reasonable technical and organisational safeguards, including access controls and protected administration areas. No internet or storage system is completely risk-free. We retain information only for as long as reasonably needed for service, business, legal and security purposes.

Access, correction and questions

You may ask what personal information we hold about you or request a correction. We may need to verify your identity first. Contact support@westitmate.com.au or call 0439 158 626.

Complaints and changes

If you have a privacy concern, contact us first so we can investigate. We may update this notice when our services, systems or legal obligations change. The latest version will appear on this page.